Terms of Service

1. The service

Selvian provides online software that lets teams write, organise, search and maintain internal pages and procedures, together with related support. The service is offered to businesses and organisations for professional use, not to consumers.

The features available to you are those described in your order and on this website at the time of your order. We may improve or change the service, provided we do not materially reduce the core functionality of your plan during a paid subscription period.

2. Orders and plans

Plans are prepared on request. Each subscription is described in an order agreed between you and us, which sets out the plan, the subscription period, the number of users or spaces where relevant, and the subscription fees.

If an order conflicts with these terms, the order prevails for that subscription only.

3. Accounts

You are responsible for the accounts created in your workspace, for keeping sign-in details confidential, and for the roles and access rights you assign. Tell us promptly at contact@selvianllc.com if you believe an account has been used without authorisation.

Each account is for one named person. Accounts may not be shared.

4. Subscription fees

You agree to pay the subscription fees as set out in your order, at the times and in the manner stated there. Unless the order says otherwise, fees are stated exclusive of applicable taxes, which are charged in addition where required.

Fees for a subscription period that has started are not refundable except as set out in our Cancellation policy or as required by law.

5. Term and renewal

Each subscription runs for the period stated in the order. Unless the order provides otherwise, it renews for a period of the same length unless either party gives notice of non-renewal before the end of the period in progress.

We will give you reasonable advance notice in writing of any change to subscription fees that would apply on renewal.

6. Cancellation and termination

You may cancel your subscription at any time; cancellation takes effect at the end of the subscription period in progress, as described in our Cancellation policy.

Either party may terminate a subscription with written notice if the other party materially breaches these terms and does not remedy the breach within thirty (30) days of being notified. We may suspend access immediately where necessary to protect the service, other customers or third parties, including for a breach of our Acceptable Use Policy.

7. Your content

You keep all rights in the pages, comments, files and other content you or your users put into the service (“Customer Content”). You grant us a limited right to host, copy, process and display Customer Content only as needed to provide, secure and support the service.

Our processing of personal data contained in Customer Content is governed by our Data Processing Agreement, which forms part of these terms.

8. Acceptable use

You and your users must use the service in accordance with our Acceptable Use Policy and applicable law. You are responsible for the content your users publish in your workspace.

9. Availability and support

We aim to keep the service available at all times, apart from planned maintenance, which we try to schedule outside normal business hours and announce in advance where reasonably possible. We do not guarantee uninterrupted or error-free operation.

Support is provided by email at contact@selvianllc.com and by phone at +1 970 293 1355.

10. Intellectual property

The service, its software, design and documentation, and the Selvian name and marks, belong to SELVIAN LLC or its licensors. Except for the right to use the service during your subscription, no rights are granted to you.

If you send us feedback, we may use it to improve the service without obligation to you.

11. Confidentiality

Each party will keep confidential the non-public information it receives from the other party and use it only to perform these terms. This does not apply to information that is public, already known to the recipient, independently developed, or that must be disclosed by law.

12. Warranties and disclaimers

We will provide the service with reasonable skill and care. Except as expressly stated in these terms, the service is provided “as is”, and we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by law.

Selvian is a tool for storing and finding your own instructions. You remain responsible for the accuracy of the procedures your team writes and for how they are followed.

13. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill.

To the extent permitted by law, each party’s total liability arising out of or relating to these terms is limited to the subscription fees paid or payable by you for the twelve (12) months before the event giving rise to the claim. These limits do not apply to your obligation to pay fees, to a party’s indemnity obligations, or to liability that cannot be limited by law.

14. Indemnity

You will defend and indemnify us against third-party claims arising from Customer Content or from your users’ breach of the Acceptable Use Policy. We will defend and indemnify you against third-party claims that the service, used as permitted, infringes their intellectual property rights.

15. Changes to these terms

We may update these terms. We will give at least thirty (30) days’ notice of material changes by email or in the service. Changes apply from the start of your next subscription period unless you agree otherwise.

16. Governing law and venue

These terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state and federal courts located in Arapahoe County, Colorado, and each party consents to their jurisdiction.

17. General

These terms, your order, the Data Processing Agreement and the policies referred to here form the entire agreement between the parties about the service. If a provision is found unenforceable, the rest remains in effect. Neither party may assign these terms without the other’s consent, except to a successor of its business. Notices to us go to contact@selvianllc.com or by post to 8115 S Chester St, Centennial, CO 80112, USA.